Customer Support Agent
Remote | Full-time
Responsibilities
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat, messengers, CRM system;
- Identify customers’ needs to achieve customer satisfaction;
- Manage standard inquires in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.
Requirements
- Basic knowledge of work with Google framework (Disc, Sheets, Docs);
- Experience of resolving difficult issues;
- Strong interpersonal skills;
- High level of professionalism;
- Attention to detail and punctuality;
- Understanding of customer service with ability to identify weak areas;
- Basic knowledge of best CS practice.
We offer
- Paid vacation days per year;
- 10 paid sick leave days per year;
- Medical insurance for employees;
- Compensation for professional education and learning English;
- Compensation for a sports subscription or sports equipment.
- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)